SUPPORT

    Support Center

    Technical support, documentation and RMA handling for Aicotek products, from our team in Eindhoven, the Netherlands.

    GET HELP

    How can we help?

    Pick the route that fits: a technical question, a document, a faulty unit, or a change to the product itself. Every request reaches the same team in Eindhoven.

    Technical support

    Configuration, BIOS and OS images, I/O and peripherals, integration questions. Our EU-based support team answers by email.

    Email support

    Warranty & RMA

    A unit needs repair or replacement? Request a return merchandise authorisation and we reply with an RMA number and shipping instructions.

    How RMA works

    Customisation & OEM / ODM

    Configure-to-order options, custom firmware and OS images, private label and clean-sheet designs.

    Our services

    • Based in the Netherlands

      Support from Eindhoven, the Netherlands, in European business hours.

    • Field application engineers

      Technical questions and RMA requests go to our FAE team.

    • Documents by model number

      Search your model to get its datasheet and user manual; advanced material on request.

    WARRANTY & RMA

    Warranty service and returns

    Every Aicotek product ships with warranty and logistics support, and our EU support team handles RMA requests directly. Requests go by email to [email protected] — no account or portal needed.

    1. 1

      Check first

      Locate the serial number on the product label. Try a clean reboot and verify cabling and power — many issues resolve without a return.

    2. 2

      Request an RMA

      Email us the product model, serial number(s), your order reference and a description of the fault. Photos help.

    3. 3

      Receive your RMA number

      Our FAE team reviews the request and replies with an RMA number and shipping instructions. Do not ship a unit before you have one.

    4. 4

      Return, repair or replace

      Ship the unit as instructed with the RMA number on the package. After diagnosis it is repaired or replaced under the warranty terms and returned to you.

    RMA request template

    Start your request by email

    The button opens a message to [email protected] with the fields on the right already laid out — fill them in and send. Describe what happens, when it started and how to reproduce it, and attach photos of the unit, its label and any damage.

    Email RMA request +31 (0) 40 7851 360

    For the warranty terms that apply to your units, contact us with your order reference.

    Fields in the template

    • Company
    • Contact name
    • Phone
    • Product model
    • Serial number(s)
    • Order reference / proof of purchase
    • Description of the fault
    • Steps already tried

    FAQ

    Frequently asked questions

    Short answers to the questions our support team receives most often. Anything else — email us.

    Where do I find the datasheet or user manual for my product?
    Type the model number into the (Ctrl K / ⌘K, or the search icon in the menu): the product comes up together with its datasheet and user manual. The same files are on the product page under Downloads. For advanced documentation — BIOS, drivers, OS images, integration notes — email our support team with the model number.
    How do I request an RMA?
    Email us with the product model, serial number(s), your order reference and a description of the fault — the RMA request template pre-fills these fields. Our FAE team replies with an RMA number and shipping instructions. Please do not ship a unit before you have received an RMA number.
    What should a technical support request include?
    The product model and serial number, the operating system and version, what you expected and what happened instead, the steps to reproduce it, and any logs, screenshots or photos. The more we have, the fewer round trips.
    Can I get BIOS updates, drivers or OS images?
    Request them from our support team with the product model and serial number, so we can match the files to your exact hardware revision.
    Which operating systems do your products run?
    Products in the current catalogue ship with Windows, Linux, Android and ChromeOS. The systems supported by each model are listed on its datasheet. For OEM / ODM orders, your own OS image can be pre-loaded on the production line.
    Can a product be customised, or built under my own brand?
    Yes. Configure-to-order options such as memory, storage, wireless modules and mounting kits are listed on the product pages. For custom enclosures, firmware, branding or a clean-sheet design, see our OEM / ODM services.
    What certifications do your products carry?
    The certification marks on each product page are taken from its datasheet. For products we design or manufacture for you, we obtain CE, UKCA, FCC and the other approvals listed under Certification & compliance.
    How do I get a quote for several products?
    Use the Quote Request button on any product page to collect the models you are interested in, then send the list with your quantities — or email us directly with the model numbers.
    Where is your support team, and when can I reach you?
    Aicotek B.V. is based in Eindhoven, the Netherlands. Office hours are Mon – Fri, until 17:00 (CET); email reaches us at any time and we get back to you as soon as possible.

    SUPPORT TEAM

    Talk to our support team

    Email is the fastest way to reach us. Include your product model and serial number so we can start right away, and we will get back to you as soon as possible.

    Email support +31 (0) 40 7851 360

    Aicotek B.V.

    Baltesakker 17
    5625 TC Eindhoven
    The Netherlands

    [email protected]

    +31 (0) 40 7851 360

    Mon – Fri, until 17:00 (CET)